SOFTWARE CUSTOMER CARE

SOFTWARE CUSTOMER CARE

Publication contents

• Contract type: Permanent - Full Time

What you will be responsible for: 

-Technical assistance to both Italian and foreign customers on the use of the software; 

- Interface with other company functions for the optimal handling of customer requests; 

- Creation of example projects and guidance in solving customer problems; 

- Training activities for customers; Supporting the team of internal developers. 

Role Requirements: 

- Master's degree and/or Bachelor's degree in Computer Engineering; 

- Preferable experience in the role of at least 3 years in structured industrial companies with technical roles involving customer relations; 

- Experience in the automation sector is welcome; 

- Excellent knowledge of the C# programming language; 

- Knowledge of the Visual Studio environment, Visual Studio Code; 

- Knowledge of Microsoft and Linux operating systems; 

- Knowledge of computer networks, ISO/OSI levels; 

- Good knowledge of written and spoken English.

Personal characteristics: 

- Strong customer orientation;

- Strong communication skills Aptitude for teamwork; 

- Organisation, accuracy; 

- Ability to manage priorities. 

What we offer you: 

- Learning paths: for us, training is an essential and continuous element. Whether technical or transversal, you will have unlimited access to the Udemy Business e-learning platform, as well as the possibility of participating in courses organised by us to develop new skills; 

- The chance to work in an international context, with project opportunities in close contact with colleagues from all over the world. In fact, we are part of the Rockwell Automation Group, world leader in industrial automation. Economic incentives and personal development plans.

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