Technical Engineering Advisor

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Global

UK Head Office

+44 3330 00 22 00

Technical Engineering Advisor

Location Port of Spain, Trinidad

Type Office Based

PositionFull Time, Permanent

Date Posted08/06/2026

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Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.

Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors, including ALDI, River Island, Selfridges and KFC.

We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.

What We’re Looking For

We’re looking for a technically skilled and customer-focused individual who can confidently bridge the gap between engineering expertise and customer support. You’ll play a key role in providing accurate guidance on manufacturing and design-related queries, helping to deliver an efficient and seamless customer experience.

The ideal candidate will be analytical, detail-oriented, and comfortable interpreting technical information, with the ability to communicate complex concepts clearly and effectively.

You’ll work closely with engineering, operations, and customer-facing teams to resolve technical queries and support positive customer outcomes.

What To Expect

Our typical shift pattern involves: 40 hours within the week, between 7 AM - 11 PM Monday to Sunday, on a rotational basis.

Please note. This position is based at our site in the Port of Spain, Trinidad & Tobago.

As part of #theAteam, you’ll receive full training and support to be the voice of our client’s brand. So, there’s no room for average.

Your role can include, but isn’t limited to:

• Responding to customer and partner technical inquiries on manufacturing design, specifications, tolerances, material selection, and process feasibility. 
• Providing first-line technical advisory to reduce resolution time on engineering escalations from operations teams. 
• Coordinating with the engineering team on complex or non-standard technical queries. 
• Documenting technical interactions and contributing to the knowledge base. 
• Participating in calibration sessions with the engineering team. 

About You

We believe that happy people keep people happy, so we’re looking for people who have excellent interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries.

We’re delighted to drive innovation on-site day after day, so it’s a plus if you’re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.

We think big and we’re looking for team members who think bigger, achieve more and work smarter.

Full training will be provided, but we want to hear from you if you have the following skills!

• BSc in Mechanical Engineering, Manufacturing Engineering, Industrial Engineering, or equivalent. 
• 2–4 years in manufacturing, engineering support, or technical operations. 
• Ability to read and interpret engineering drawings, technical specifications, and CAD outputs. 
• Working knowledge of common manufacturing processes — machining, sheet metal, injection moulding, casting, or similar. 
• Comfortable working with CAD tools (SolidWorks, AutoCAD, or equivalent).
• Excellent verbal and written communication skills, with the ability to explain technical or process-driven information in a clear, customer-friendly manner.

Benefits

• Full training & support.
• Well-being with Ky (onsite counselling).
• Free gym membership to Sky Gym*.
• Sick Pay*.
• Health insurance*.
• 24/7 Employee Assistance Programme & Wellness Hub.
• Birthday holiday (after 3 consecutive months of employment). 
• Nationwide retail discounts via Medicare*.
• 'Refer a Friend' scheme.
• Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool).
• ‘Employee of the Month’ Awards.
• Regular fun team-building sessions.
• A diverse & inclusive working environment.

*available post 3-month probationary period.

Join #theAteam

As an Equal Opportunity and Disability Confident Committed Employer, we pride ourselves on ensuring our recruitment process is inclusive and accessible. We hire local talent and offer a range of employment opportunities designed to fit a variety of lifestyles.

When you join #theAteam, we will welcome you into an inclusive, diverse, and fun environment where; delivering excellent customer service, career development, recognition and fun Fridays are the norm.

As an employer, we are committed to the well-being of our colleagues. Our continued efforts to support mental health awareness in the workplace is underpinned by our colleague-focused well-being initiatives, including an internal team of trained Mental Health First Aiders (MHFAs), 24/7 access to external Employee Assistance Programmes (EAPs), our colleague well-being Hub and comprehensive health insurance.

We’re proud, active members of the Mental Health Charter because we understand how important it is that our colleagues maintain a healthy work-life balance as part of their mental health well-being. We know that people do their best work when they feel their best.

We’ll tell you all about it during your interview!

Apply Now

If you’re ready for a new challenge then hit ‘Apply Now’ to become the newest member of our growing team.

We’re expecting lots of people want to join #theAteam. So unfortunately, if you have not heard from us, please assume that your application has been unsuccessful on this occasion.

Application Form

Technical Engineering Advisor

Thank you for your application.

Thank you for your interest in joining #theAteam. Our Recruitment Team are currently processing your information. If your application has been successful we will be in touch with you shortly. 

Unfortunately, we are unable to respond to every application, therefore if you don't hear from us within three weeks it is unlikely that your application has been successful at this time. However, we may keep your details on record for consideration against future vacancies. (Please see our Privacy Policy for further detail on how Ascensos handle job applicants' data).

Thanks again for your interest in working at Ascensos.

This is an automated message generated by the Ascensos website. Please do not reply directly to this email. For any queries contact careers@ascensos.com.