Complex Care Coordinator

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• About us
• Our care
• Work with us
• Our locations
• Get in touch

• View Vacancies

Complex Care Coordinator, Heywood, Lancashire

Important information

Please note that Apollo Home Healthcare does not hold a sponsorship licence. Therefore, we are unable to consider applications from individuals who require sponsorship to work in the UK, either currently or in the future.

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Job description

Complex Care Coordinator

Location: Heywood, Greater Manchester

Salary: From £28,000 per annum, plus bonus and on-call allowance

Hours: Full-time, Monday to Friday, plus shared on-call

Requirements: Previous Care Coordinator experience, full UK driving licence and access to your own vehicle

About the role

We are recruiting an experienced Complex Care Coordinator in Heywood, Greater Manchester, to support the delivery of high-quality, person-centred care in our clients’ own homes.

This is an opportunity to make a real difference to people living with complex healthcare needs, ensuring they receive the right care and support from a consistent, well-matched team of Healthcare Assistants (HCAs) and nurses.

You’ll take responsibility for coordinating care packages, managing staff rotas, responding to changing client needs and building strong relationships with clients, families and healthcare professionals. You’ll also represent the people we support at multi-agency meetings, helping to ensure their needs remain at the centre of care decisions.

If you have experience in care coordination, enjoy a fast-paced role and can make confident decisions while balancing the needs of clients and staff, we’d love to hear from you.

Key responsibilities

• Care coordination: Act as the first point of contact for clients, families and healthcare professionals.
• Rota management and scheduling: Coordinate shifts and match Healthcare Assistants and nurses to care packages, maintaining safe and consistent staffing.
• Client care and support: Monitor care delivery to ensure it meets individual care plans, client needs and quality standards.
• Family and professional relationships: Build trusted relationships with clients and their families, keeping communication clear and supportive.
• Multi-agency working: Attend Integrated Care Board (ICB) meetings and work with other professionals to support the needs of clients.
• On-call support: Participate in the shared out-of-hours on-call rota, helping manage staffing issues and changes to care delivery. This is a coordination role, not a hands-on care position.

What we’re looking for

To be successful in this Care Coordinator role, you’ll have:

• Previous experience working as a Care Coordinator, ideally within complex care or community healthcare.
• Strong organisational skills and experience managing staff rotas and care schedules.
• The ability to make calm, confident decisions in a changing environment.
• Excellent communication skills, with the ability to adapt your approach to clients, families and professionals.
• An understanding of person-centred care, care planning and the importance of maintaining quality standards.
• Confident negotiation and influencing skills, with the ability to build effective working relationships.
• A full UK driving licence and access to your own vehicle, as travel across the North West region is required.

What we offer

In return for your skills and experience, you’ll receive:

• From £28,000 per annum
• Bonus scheme and on-call allowance.
• 25 days’ annual leave, plus Bank Holidays.
• Your birthday off.
• Career progression opportunities.
• Loyalty rewards.
• Refer-a-friend scheme.
• Paid DBS check.
• Workplace pension.
• A supportive working environment with a focus on work-life balance.

Apply for this Care Coordinator job in Heywood

Join Apollo Home Healthcare and help us deliver high-quality, person-centred care to people with complex healthcare needs in their own homes.

Our work is guided by the 6 Cs: Care, Compassion, Competence, Communication, Courage and Commitment.

Ready to take the next step in your care coordination career? Apply today with your CV or contact our recruitment team for more information.

Telephone: 01902 327396

Email: careers@apollohomehealthcare.com

Job details

Job Ref
JL-1026-10913

Annual Salary
From £28,000 plus on call & bonus

Location
Heywood, Lancashire

Work Patterns
Full Time, Mondays, Tuesdays, Wednesdays, Thursdays, Fridays, Days,

Driver Required
Yes

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