Customer Service Representative

Passionate about customer service? This is the role to fast-track your career with one of Glasgow’s most exciting high-growth businesses.

At MyAmici, we’re transforming the way scientists and biotech professionals buy everything they need to accelerate discoveries. MyAmici is the world leader in laboratory procurement. This is a hybrid role, with 4 days a week on site once you’ve completed your training.

What you’ll be doing:

• Be the friendly, knowledgeable first point of contact for our customers
• Support scientists at the cutting edge of biotech as they manage time-sensitive, business-critical orders
• Coordinate with suppliers and customers to keep every order running smoothly and efficiently
• Turn challenges into opportunities to impress by delivering stellar support experiences
• Resolve escalations and complaints
• Work cross-functionally with our sourcing teams to deliver best-in-class, end-to-end customer service
• Flex your working hours to business needs; shifts vary, with hours falling anywhere between 9am and midnight

What we’re looking for:

• Strong written and verbal communication skills
• A problem-solving mindset and resourcefulness under pressure
• A curious, proactive and positive attitude
• A real team player, ready to support your colleagues
• Desirable: experience in the biotech industry or a relevant degree
• Desirable: 2 years’ experience in a customer service role
• Desirable: experience working with international customers, particularly in the US or other global markets

Closing date for applications is Friday 20 November 2026. Our recruitment assessment day is on Thursday 26 November 2026 at our Hillington office.