Specialist Team Leader

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Specialist Team Leader

£30,000 - £35,000

plus commission

London / Communications

Part-time

About Agria

Agria Pet Insurance has a fantastic opportunity for a Specialist Team Leader to join our team. This is a Hybrid role and will consist of working from home and our Aylesbury office. You will join us on a full time, permanent basis, working 36 hours per week and in return, you will receive a competitive salary.

Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The+ Royal Kennel Club and many other significant affinity partners to provide lifetime pet insurance in their names. 
 
Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities. 
 
We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK’s Best Workplaces™ in 2023 and again in 2024, were awarded Most Trusted Pet Insurer in 2021, we have the top 4 slots on Which? Best Buy pet insurance and we are extremely proud to be the only carbon positive pet insurer in the UK.

About the role

As our Specialist Team Leader, you will be responsible for working with the Sales and Retention Manager to oversee the day-to-day running of the Specialist Team, ensuring consistent team effort and focus on achieving all KPIs, hitting and exceeding targets, and delivering a high level of customer service at all times; whilst maintaining a positive, motivational and supportive working environment.

Responsibilities as our Specialist Team Leader will include:

• Being responsible for own and team performance in terms of achieving targets and other KPIs.
• Addressing unsatisfactory performance, problem behaviour and attendance in line with the company policies and procedures.
• Conducting monthly 1-2-1’s, annual appraisals and handle disciplinary and grievance issues to facilitate and improve team performance.
• Leading by example – including (but not limited to) attitude, behaviour and performance,
including sales.
• Manage and support team to achieve retention targets.
• Maintaining and demonstrating a positive outlook and professional image at all times.
• Motivating, coaching and supporting sales agents in their role.

Qualifications, Skills & Attributes of our Specialist Team Leader:

• Educated to GCSE level or equivalent.
• Strong sales skills and experience with proven track record.
• Relevant and demonstrable experience, at a Team Leader level or an equivalent role, in a
Contact Centre environment.
• Experience in managing teams to maintain and exceed agreed performance targets
• Proven ability in first line management and addressing unsatisfactory performance and
behavioural issues.

Apply for this position

Specialist Team Leader

£30,000 - £35,000 plus commission

London / Communications

Part-time

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If you have not heard from our careers team within two weeks, please assume on this occasion your application has been unsuccessful.