About the role

We’ve worked hard to build a culture where people feel a genuine sense of belonging, wherever they work in our operations, and whatever their role. Our culture is grounded in our core values and our very strong commitment to delivering every day for our clients and their customers, getting everyone home safely, and caring about your wellbeing.

We believe the diverse work we do really matters – whether we are connecting people and businesses to complex fibre networks, supporting large industrial projects and utilities, building modular spaces in which to learn, work or play, or delivering creative events to inspire and entertain.

Responsibilities:

Answering and resolving inbound call enquiries and demonstrating ownership of customer issues in terms of follow up and escalation of issues
Dispatching jobs to Field Technicians and maintaining close contact with Technicians to ensure that customers appointments are kept
Responding to Technician queries, verifying appointments and ensuring issues are dealt with efficiently
Providing Technicians with technical information as required
Assume ownership and responsibility for all assigned calls and ensure strict adherence to Service Level Agreement (SLA)
Ensuring database is kept up to date with all correspondence
Maintaining an up-to-date knowledge of products and procedures to deal with calls efficiently
Compiling call logs and reports on a daily and weekly basis

Requirements:

Previous experience working in a high-volume inbound call centre environment preferred
Experience using Microsoft Word, Excel & PowerPoint
Ability to work on own initiative and act independently whilst being able to work successfully as part of a team
Flexibility in line with business requirements

Benefits: