Care Liaison Advisor

We are hiring a Care Liaison Advisor

CHS Healthcare (part of Acacium Group)

Homebased

Permanent, full time

£26,500 per annum

We are hiring a Care Liaison Advisor to join CHS Healthcare who support individuals and families in finding the perfect care arrangement.

In this role you will proactively source appropriate care home or at home care packages for patients within the community or leaving a hospital environment, building relationships with healthcare professionals and patients families to assess patient needs and arrange the best ongoing care possible for our service users.

In this role, you will:

• Build strong, trusting relationships with patients, families and care professionals through clear, empathetic and proactive communication.

• Match patient needs to appropriate care services, coordinating with discharge teams, local authorities and care providers to facilitate timely, seamless discharges.

• Anticipate and resolve challenges, adapt to changing patient requirements and deliver a responsive, transparent service that drives customer satisfaction.

• Effectively prioritise and manage a varied caseload, maintain accurate records, manage competing demands and consistently deliver timely outcomes.

What we’re looking for:

• Customer service and relationship building experience

• A proactive and adaptable approach

• Excellent organisation and prioritisation skills

Your Benefits

• Your benefits package: Our company-funded benefits package includes employer pension contributions, life assurance and healthcare benefits, designed to support your financial wellbeing.

• Time to recharge: Enjoy 25 days’ annual leave plus Bank Holidays, with your holiday entitlement increasing with length of service.

• Flexible benefits to support you: Choose from a range of optional benefits including private medical insurance, critical illness cover, dental insurance, a healthcare cash plan, holiday buy and sell, a gym scheme, car scheme, bike scheme, technology voucher scheme and season ticket travel loans.

• Supporting your wellbeing: Access 24/7 wellbeing support for you and your immediate family, including an Employee Assistance Programme, digital wellbeing app and resources to support your mental, physical, social and financial wellbeing.

• Supporting you and your family: Receive discounted neurodevelopmental assessments for you and your loved ones.

• Save money every day: Enjoy instant discounts through our benefits platform on shopping, travel, entertainment, dining, lifestyle and much more.

• Grow your career: You’ll have access to fully funded professional qualifications through our apprenticeship programmes, mentoring and coaching, leadership development programmes, online learning and development opportunities and the chance to build your career across our global organisation, operating across four continents

• Recognition and community impact: We celebrate success through Long Service awards, exceptional performance and peer-to-peer recognition. You’ll also receive two paid volunteering days each year to support causes that matter to you.

About Acacium Group

CHS Healthcare is part of Acacium Group, a global healthcare solutions partner providing staffing, managed services and innovative delivery models across the healthcare, social care and the life sciences industries. We are a business with scale and leading digital capabilities, with a vision to be the leading global healthcare solutions partner.

We are powered by our people and leading digital capabilities, working with our partners to improve access to healthcare and deliver better outcomes. Our values – Putting People First, Always by Your Side and Driven by Excellence – guide everything we do.

Join us and play a key role in shaping the future of society and improving people’s lives.

Inclusion and accessibility

We are committed to creating a truly inclusive and diverse workplace where everyone feels valued, respected, and able to thrive. As an age-friendly and disability-confident employer, we welcome applications from people of all backgrounds, communities and ages, recognising unique skills, experience and perspectives individuals bring at every stage of their career. Guided by our core value of Putting People First, we are committed to fostering an inclusive culture and will consider flexible working options and reasonable adjustments wherever possible to suit individual needs.

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