Customer Support Agent

Job Title: Customer Support Agent

Venture: SPIC AND SPAN. Home & Office Cleaning

Location: Remote (GMT to GMT+3)

About Us:

SPIC AND SPAN. Home & Office Cleaning is an online marketplace platform that connects customers with professional cleaning services across selected EU countries. We facilitate access to top-notch cleaning services for homes and offices, ensuring our clients enjoy a spotless and hygienic environment provided by trusted cleaning professionals. Join our dynamic team and be a part of a growing company committed to excellence in the cleaning industry.

Job Description:

We are looking for a dedicated and empathetic Customer Support Agent to join our remote team. As a Customer Support Agent, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a seamless experience with our services.

Key Responsibilities:

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner.
• Assist customers with booking services, rescheduling appointments, and managing their accounts.
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
• Collaborate with cleaning professionals and other team members to address customer needs and requests.
• Maintain accurate records of customer interactions and transactions.
• Provide feedback to the team to improve our services and customer experience.

Qualifications: